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How do I book my Castle?

To book your jumping castle simply complete the online booking form or alternatively you can contact us directly via enquiries@novacastles.com.au or on 0432 677 417 . Once we have your booking, you will receive a letter of confirmation with a copy of our terms & conditions, followed by a courtesy call prior to the day.

What happens on the day?
On the day of your event, our friendly customer service team will attend to your home or nominated location & completely install the jumping castle. This includes a pre-operational safety check. You will be provided with operational & safety instruction to enable you to supervise your jumping castle with peace of mind. At our agreed pick up time, one of our friendly customer service team will return to dimantil the jumping castle.
This includes a post operation safety check.

How much space do I need?
We offer a range of jumping castle sizes as shown within our castles page. We will need at least 1 metre surrounding the castle to enable safe anchorage with clearance from any overhead obstructions, eg branches & wires.

What site access is required?
Please be mindful of access to the site, including stairs, gates & slopes. If you have access restirctions, please discuss this when booking.

What surface can be used?
We are able to set our castles up on relatively any surface as long as it is reasonably flat, however we will need to be advised at time of booking if the surface is not grass.

Can I set up on council land?
Yes, but you will need to list the council/s and their contact numbers, and then council permission is required & Novacastles will need to supervise on the day.

How much does it cost?
Novacastles wishes to offer you value for money and therefore are able to offer you a range of options, including size and hire packages at competitive prices. Please contact us for pricing details.
There is a 20% deposit and a bond payment of $50 will be due at the time of delivery which will be happily returned upon collection should the castle be reasonably maintained in clean condition e.g. no sticky lollies or muddy feet.
This will be held in case of any cleaning requirements, incidental damages to the castle or equipment may result in an additional fee.
Excessive travel may incur an additional fee.
This will be discussed with you at the time of booking or enquiry.

How long does it take to set-up and or dismantle?
The jumping castle will be delivered, erected & dismantled by one of our trained staff. The process will take approximately 30 minutes.

Does someone need to supervise the jumping castle?
Yes. A responsible adult over the age of 18 years must supervise the jumping castle at all times. Training will be provided on the day of your event in the operating and safety requirements of the castle.
Should you wish to hire one of our trained /accredited supervisors, please enquire at the time of booking.

Do you have Insurance?
Novacastles take every precaution we can to ensure the safety of you & your jumping guests. We hold $20 million Public Liability Insurance.
Should you wish to view a certificate of currency, please let us know.

What power is needed?
All jumping castles can be inflated with the use of your normal household power supply.
All of our electrical equipment is tested & tagged, with the additional use of RCD's (Residual Current Devices) on all of our equipment connections.
The jumping castle should ideally be within 25 metres of a power point, however a maximum distance of 50 metres will be permitted.
A petrol generator is available for an additional charge should a power connection be unavailable.

What happens if it rains or there is bad weather?
During periods of severe weather conditions (i.e. heavy rain, high winds, electrical storms etc.), we reserve the right to cancel your reservation to ensure the safety of all involved.
If conditions are not too severe you have the option of choosing to keep the reservation or not.
If you decide to proceed & the hire has commenced, there will be no refunds.
If you choose to cancel your booking due to severe weather conditions, please advise at least one hour prior to your booking time where you will incur no additional fee.
If it starts to rain during your hire then it is your responsibility to have all jumpers leave the castle, follow the deflation instructions, remove all electrical equipment out of the rain, as well as to mop up any puddling within the jumping castle to avoid slips should it be safe for you to re-inflate the castle.

What if I need to cancel my booking?
In the unfortunate event that you wish to cancel your booking, please let us know as soon as practicable – that way someone else may have the opportunity to enjoy one of our castles.
No cancellation fee will be incurred, but we would hope to only postpone your enjoyment rather than cancel it all together!

Payment Options
A $20 deposit is required. Cash payment will be required on delivery on the day of hire. Alternatively, you may provide payment via direct deposit, money order, paypal or credit card via paypal prior to the event.
Money orders are to be posted at least 14 days prior to the date of your hire.
Payment options will be discussed at the time of your booking.

Do the Castles meet Australian Standards?
Yes.
All Novacastles jumping castles comply with Australian Standards.
All our Castles are enclosed, a large open front step for access for all ages, as well as sun/rain covers for your protection.
The Castles are regularly inspected and cleaned after each use.
All our electrical products are tested &tagged to meet Australian Standards. We further supply RCD's (Residual Current Devices).

How many jumpers can jump at the same time?
There are various factors including characteristics of each jumper to enable a calculation of how many can jump on the castle at the same time. Each castle comes with a manufacturers recommendation listed at the front of each castle indicating maximum weight restrictions, however common sense is always recommended, particularly with large numbers and jumpers of various ages.

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